Welcome to the Employer Help Center

Communicating with Sentinel

Articles

Sentinel Contact Information (Reimbursement Accounts)
For Employers: When you have plan questions, please feel free to contact your account manager directly. If you are unsure who to contact, please email FSAServiceTeam@sentinelgroup.com and a member of our team will get back to you. For Empl...
Secure Email System
As an administrator of employee benefit services, Sentinel Group is committed to protecting the privacy of our clients and participants. Our secure e-mail policy has been designed to maintain security relating to personally identifiable information ...
Adding & Removing Plan Contacts (Reimbursement Accounts)
Add and remove plan contacts by completing the form linked below. This will authorize Sentinel to assist members of your team with plan questions and changes. It also authorizes online access to the Employer Portal. Upon receipt of the form Sentinel...
FSA Contribution Processing Methods
Sentinel will process contributions in relation to the employee’s pay schedule with the employer. To properly administer the allocation of contributions, it is critical that there is clear and timely communication between the Plan Sponsor and ...
Updating Plan Bank Info for Reimbursement Accounts
To update your plan's bank information for ACH debits please complete one or both of the forms below and email to your account manager or FSAServiceTeam@sentinelgroup.com . If you prefer to complete these forms electronically, please contact yo...