Welcome to the Employer Help Center

Secure Email System

As an administrator of employee benefit services, Sentinel Benefits & Financial Group is committed to protecting the privacy of our clients and participants. Our secure e-mail policy has been designed to maintain security relating to personally identifiable information such as birth dates, social security numbers and other private health information.

If any e-mail correspondence is sent from Sentinel Benefits & Financial Group and contains references to private health information etc., the e-mail will be sent through our secure e-mail system.  

Initial Setup:

To access these messages, you will need to set up a user account and password. Setting up a secure e-mail account is easy. Upon receipt of your first “secure” message, you will be prompted to follow these three steps:

  1. Enter your name
  2. Create your password (enter something that will be easy for you to remember in the future)
  3. Add your Password Hint (we will e-mail this to you if you forget your password in the future)

Forgot Password:

If you are already setup and have forgotten your password, please contact the FSA Service Team at (855) 269-7878 to have it reset.

Replies to secure e-mails:

If you reply to a secure e-mail message, your response will automatically be sent through our secure e-mail system.

Sending a new message via our secure e-mail system (once you have set up an account):

If you would like to compose a new e-mail message and send it through our secure e-mail system, simply log on to https://securemail.sentinelgroup.com

You will be asked to enter your password and then will be able to compose your message and send it secure.

In addition to using the link sent to your email addresses when a secure email is sent, you can also access your secure email boxes by visiting https://securemail.sentinelgroup.com.   From here, you can send a secure email or view messages you have received in the past 180 days.