Welcome to the Employer Help Center

Employer Portal

Articles

First Time Logging In
Once your account access has been set up by your Sentinel Benefits representative, you can create an account on the employer portal. To do this, visit the Employers home page at sentinelgroup.com and select the "log in" option. Follow th...
Your Team
The Your Team page of the employer portal displays the members of your Sentinel team responsible for your plan(s). You can access this information by clicking the "Your Team" option in the left navigation menu. Here, you will find t...
Invoices
If you have been granted access to your organization's invoices, you will see a summary of your outstanding balance and due date as well as recently applied payments on the home page of your employer portal. You can view more details by clic...
Resources
Your employer portal provides easy access to helpful resources. Visit the Resources section of the home page for links to our employer help center, information about cybersecurity for you and your plan participants, and to access our Health + Wealth...
Tips & FAQs
Below are some tips and answers to frequently asked questions about the employer portal. I am not able to access the portal itself or certain pages on the portal because of my organization's security restrictions Depending on the types of res...
Profile
If you would like to change the password you use to access the employer portal, click the  link at the top of the screen. Select the "change password" option to update your password. For any other account changes, please c...
Forgot Your Password
If you cannot recall your password for the employer portal, select the "forgot your password?" option below the sign in box: Follow the instructions on the next screens to authenticate yourself and create a new password. Once your new...
Vault
If you have been set up with access to the Sentinel Vault, you will be able to access your plan's information by clicking the Vault link in the menu on the left side of the employer portal: If you do not see the Vault option in your menu,...
Supported Browsers
The employer portal has been designed to fully support commonly used browsers running on desktop PCs, laptops, tablets and phones. Supported browsers: Google Chrome (latest version) Apple Safari (latest version) Microsoft Edge (latest version) ...