Welcome to the Employer Help Center

Troubleshooting Website Login (Reimbursement Accounts)

If you are having trouble logging into an online account, the following common errors may help resolve your issue:

  • Passwords are case sensitive. Check to make sure your caps lock is off and you are entering your password as it was originally created.

  • Ensure you are accessing the correct login screen.
    • Employer Portal for Plan Sponsors:
      • Go to www.sentinelgroup.com, hover over the “Login” button at the top of the page and click “Employers”
      • First time users can click the “Sign Up Now” link below the Sign In button and follow the setup instructions to create a password and enable multi-factor authentication.
      • Returning users enter your existing email address and password.
      • Additional information about the Employer Portal can be found here.
      • From the Home page of the Sentinel Employer Portal in the Your Accounts section, click "Reimbursement" to access the FSA/HRA/HSA portal.
    • Employee Consumer Portal for Participants: https://sentinelgroup.lh1ondemand.com/Login
      • Visit www.sentinelgroup.com 
      • Select "I am an Individual" on the left side of the page.
      • From the Login drop-down menu choose "FSA, HSA, HRA, Commuter Accounts"

  • Employee's receiving an error message when using the "New User" link to access their account for the first time should also attempt to gain access using the "Forgot Username" link.

  • If you continue to have trouble accessing the Employer Portal please contact your account manager. Employees may contact the Sentinel Service Center for login assistance.