If you are having trouble logging into an online account, the following common errors may help resolve your issue:
- Passwords are case sensitive. Check to make sure your caps lock is off and you are entering your password as it was originally created.
- Ensure you are accessing the correct login screen.
- Employer Portal for Plan Sponsors: https://sentinelemployer.lh1ondemand.com
- Visit www.sentinelgroup.com
- Select "I am an Employer" on the right side of the screen.
- From the "Employer Login" drop-down menu choose "FSA, HSA, HRA, Commuter Accounts"
- Employee Consumer Portal for Participants: https://sentinelgroup.lh1ondemand.com/Login
- Visit www.sentinelgroup.com
- Select "I am an Individual" on the left side of the page.
- From the Login drop-down menu choose "FSA, HSA, HRA, Commuter Accounts"
- Employer Portal for Plan Sponsors: https://sentinelemployer.lh1ondemand.com
- Employee's receiving an error message when using the "New User" link to access their account for the first time should also attempt to gain access using the "Forgot Username" link.
- If you continue to have trouble accessing the Employer Portal please contact your account manager. Employees may contact the Sentinel Service Center for login assistance.