Welcome to the Employer Help Center

Troubleshooting Website Login (Reimbursement Accounts)

If you are having trouble logging into an online account, the following common errors may help resolve your issue:

  • Passwords are case sensitive. Check to make sure your caps lock is off and you are entering your password as it was originally created.

  • Employee's receiving an error message when using the "New User" link to access their account for the first time should also attempt to gain access using the "Forgot Username" link.

  • If you continue to have trouble accessing the Employer Portal please contact your account manager. Employees may contact the Sentinel Service Center for login assistance.