Welcome to the Employer Help Center

Coronavirus-related Distribution (CRD) Request

Eligibility

The CARES Act requires that the participant must be affected by the coronavirus pandemic to request a coronavirus-related distribution (CRD). You are considered "affected" by the virus if:

  • You are diagnosed with COVID-19
  • Your spouse or dependent is diagnosed with COVID-19
  • You experience adverse financial consequences as a result of being quarantined, furloughed, laid off, having work hours reduced, being unable to work due to lack of child care due to COVID-19, closing or reducing hours of a business owned or operated by the individual due to COVID-19
  • Other factors as determined by the Treasury Secretary

Coronavirus-related distribution (CRD) provisions:

  • Withdrawal up to $100,000 (across all plans)
  • No 10% early withdrawal tax penalty
  • Taxation at point of distribution can be waived
  • Can be paid back to the plan over 3-year period
  • Participant must self-certify to their qualification
  • Withdrawals can be made until 12/31/2020.

Participant Request

  • Initiated through the Participant's online account
  • Available from all sources
    • Once logged in, participant can select Request a Distribution from the navigation bar



    • Select Add New


    • Select Coronavirus-related Distribution
    • Next you'll be presented with the notification of the requirement to self-certify your request prior to submission
    • Enter your requested amount for distribution (Note: This amount cannot exceed $100,000 across all of your retirement plans)



    • Click Continue to advance and select how you'd prefer to receive your distributions (check or direct deposit/ACH).
    • Scroll down to your tax withholding options. You may choose to waive required Federal and state withholding for your CRD.



    • Click Continue to advance to review your request and provide your self-certification.
    • For the self-certification, click Download to retrieve the PDF self-certification form. Complete it and click Upload to provide the completed copy and attach it to your request.

    • Complete the final verification step to submit your CRD.

Plan Sponsor Approval

  • The Plan Sponsor authorized to approve distributions will receive an email notification when a distribution is ready for your review.
  • Log into your online Plan Sponsor Web account and select Distribution Approval from the navigation menu
  • Select the distribution
  • The Request Summary will provide you with an overview of the request details, participant information, request amount, taxes, etc. 
  • Scroll down on the Summary page to view the request of the identification questionnaire and the self certification
  • Click View and the self-certification document that the participant uploaded to their request will open for your viewing
  • In the Distribution Approval Status, you can select Approve or Reject.
    • If approved the participant's transaction request will queue for processing. The participant will receive an email that their request has been approved for processing.
    • If rejected, you can select a rejection reason and enter notes for the participant. The participant will receive an email that their request has been rejected.