Popular Articles

91. FSA Contribution Processing Methods

    Last Updated: 05/09/2023 in Reimbursement Accounts Communicating with Sentinel
    Sentinel will process contributions in relation to the employee’s pay schedule with the employer. To properly administer the allocation of contributions, it is critical that there is clear and timely communication between the Plan Sponsor and Sentin...

92. HRA Annual Enrollment Process

    Last Updated: 05/08/2023 in Reimbursement Accounts Health Reimbursement Arrangements (HRA)
    Overview of Sentinel's HRA open enrollment process and data transfer options available.

93. How do Qualified Domestic Relations Orders (QDROs) work?

    Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Loan and Distribution FAQ
    The term Qualified Domestic Relations Order (QDRO) means any judgment, decree or order that creates or recognizes the existence of an alternate payee’s right to receive all or a portion of the benefits payable with respect to a participant under the...

94. Online Account Access Instructions (Reimbursement Accounts)

    Last Updated: 10/05/2023 in Reimbursement Accounts Document Library
    Employee instructions for accessing the Consumer Portal for FSA, HSA, HRA and Commuter Accounts. Sentinel Account Access for Reimbursement Accounts ...

95. What am I supposed to give a new employee regarding the retirement plan?

    Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Participant Assistance FAQ
    Please provide new employee with two items:  Retirement Plan Education Kit - This Kit includes retirement planning education, information on how to log in and enroll, and also includes all of the legally required plan notices. Summary Plan Descri...

96. Multi-factor Authentication

    Last Updated: 04/23/2025 in Retirement Plan Administration Account Maintenance
    What is multi-factor authentication (also know as MFA)? Multi-factor authentication (MFA) is an added layer of online account security that couples a time-sensitive one-time PIN (OTP) with standard login credentials (user ID and password).  Why is...

97. How do participants enroll in the plan?

    Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Participant Assistance FAQ
    Participants will use Sentinel’s website to enroll in the retirement plan. A step-by-step wizard walks the participant through confirming their personal information, choosing a contribution rate, designating a beneficiary and making investment elect...

98. Who is the Third Party Administrator (TPA)?

    Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Account Maintenance FAQ
    Sentinel Benefits & Financial Group is the third party administrator and recordkeeper, a non-fiduciary, helping you fulfill your administrative and compliance responsibilities in connection to the retirement plan. This includes assistance with compl...

99. How can a participant request a loan?

    Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Loan and Distribution FAQ
    Participants will request loans through the Sentinel website using the “Request a Loan” option under the Manage My Account menu. Through the online wizard, the participant will see current loan balances and the amount available for a new loan. The m...

100. What are 3(16) Plan Administration Services?

     Last Updated: 10/10/2018 in Retirement Plan Administration Frequently Asked Questions (FAQ) Account Maintenance FAQ
     Every tax-qualified retirement plan must have a person that serves as the “Plan Administrator” as defined in ERISA Section 3(16). The Plan Administrator is a statutory plan fiduciary and is ultimately responsible for all aspects of running the ERISA...

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