Welcome to the Employer Help Center

Popular Articles

  1. Adding & Removing Plan Contacts (Reimbursement Accounts)

    Add and remove plan contacts by completing the form linked below. This will authorize Sentinel to assist members of your team with plan questions and changes. It also authorizes online access to the Employer Portal. Upon receipt of the form Sentinel...
  2. What is an Affiliated Service Groups (Code Section 414(m))?

    An Affiliated Service Group (ASG) consists of two or more organizations that have a service relationship and, in some cases, an ownership relationship. ASG members are generally in fields of service organizations (health, law, engineering, architect...
  3. FSA Election Amounts (Medical & Dependent Care)

    Maximum election amounts allowed for FSA per IRS guidelines.
  4. Post-Tax Transportation

    Transit and Parking costs can be expensive and some employee’s may have expenses that exceed the IRS monthly limit for pre-tax deductions. Given that Transit claims must be processed using the Sentinel debit card, some employee's may find themselves...
  5. FSA/HSA Contribution File Data Import

    Clients using our Employer Portal to import contribution files must use one of the following templates to compile their payroll data for upload to Sentinel each pay period. File Templates The Standard Contribution File should be used for plan...
  6. Employee Online Account Access Assistance

    In order for our Service Center to be able to assist with account access and/or to reset login credentials, participants will be required to have specific pieces of information that must be found within our systems here at Sentinel. There are a few...
  7. Adding or Updating HRA Enrollments

    Instructions for entering or updating HRA enrollments through the Sentinel Employer Portal.
  8. HRA / HSA / FSA Comparison Chart

    Chart comparing key features of HRA, HSA and Medical FSA plans.
  9. Year End Census Review

    Shortly after your final payroll of a plan year is submitted, Sentinel will prepare a census template which acts as a review of your participant demographics for the plan year. The amount of data contained in this census file will vary based on th...
  10. How do distributions work?

    Participants who have separated from service or who need to take a distribution due to age or financial hardship must request a distribution via the Sentinel website. The distribution option will only populate if the participant is eligible for a di...