Welcome to the Employer Help Center

Popular Articles

  1. Non-Discrimination Testing & Corrective Distributions

    The IRS requires that retirement plans perform annual non-discrimination tests to ensure that the benefits from a company’s 401(k) plan are widely shared. This is done to make sure that the retirement plan doesn’t disproportionately favor employees ...
  2.  Online Contribution Center Instructions

    View our tutorial to learn more about submitting contribution files through our Plan Sponsor website. ...
  3. Troubleshooting Website Login (Reimbursement Accounts)

    If you are having trouble logging into an online account, the following common errors may help resolve your issue: Passwords are case sensitive. Check to make sure your caps lock is off and you are entering your password as it was originally creat...
  4. Adding or Updating HRA Enrollments

    Instructions for entering or updating HRA enrollments through the Sentinel Employer Portal.
  5. How do distributions work?

    Participants who have separated from service or who need to take a distribution due to age or financial hardship must request a distribution via the Sentinel website. The distribution option will only populate if the participant is eligible for a di...
  6. Vision Insurance 101

    What Is Vision Insurance? Vision coverage is similar to regular medical insurance and is one of the voluntary benefit options commonly offered through employers. When you have vision insurance, you pay a premium and the insurance company will cover...
  7. Adding & Removing Plan Contacts (Reimbursement Accounts)

    Add and remove plan contacts by completing the form linked below. This will authorize Sentinel to assist members of your team with plan questions and changes. It also authorizes online access to the Employer Portal. Upon receipt of the form Sentinel...
  8. Post-Tax Transportation

    Transit and Parking costs can be expensive and some employee’s may have expenses that exceed the IRS monthly limit for pre-tax deductions. Given that Transit claims must be processed using the Sentinel debit card, some employee's may find themselves...
  9. Year End Census Review

    Shortly after your final payroll of a plan year is submitted, Sentinel will prepare a census template which acts as a review of your participant demographics for the plan year. The amount of data contained in this census file will vary based ...
  10. Embedded and Nonembedded Deductibles

    Embedded and Nonembedded Deductibles In the complex health insurance landscape, employers are continually seeking ways to optimize coverage while managing costs. Two crucial concepts that play a pivotal role in this pursuit are embedded and nonem...